<img alt="" src="https://secure.leadforensics.com/141114.png" style="display:none;">

Pre-Action Protocol

Get the Pre-Action Protocol for Debt Claims Guide

If your company will be claiming payment of debts from individuals or sole traders from October 2017, this protocol will apply and you need to be aware of the changes that will be introduced.

Inside this document you will find: 

•   Guidelines and Recommendations
•   Compliant LBA Template
•   Information Form
•   Reply Form
•   Standard Financial Statement Template

To get your copy of this useful guide, fill in the form.


By clicking download, you consent to allow Lovetts to store and process the personal information submitted above to provide you the content requested in accordance with our Privacy Policy.  

Watch the 1 minute animated video


Quick overview of the changes that the protocol will introduce in the debt collection process 

See our full webpage on the process


Can Lovetts send a Pre-Action Compliant Letter on our behalf?

Yes, we can. We have designed a service where our pre-legal department will handle the whole process for you on a no win-no fee basis with 10% commission for UK debts. If unsuccessful after the time has expired, the matter will be moved to our legal department where it will be handled as usual from our normal fixed fee price list.

If you are currently a client and wish to order a PAP compliant LBA on CaseManager, we have prepared a tutorial for you. 

Alternatively, your company can handle this in house and transfer the matter to Lovetts only when legal action is required. We have prepared a full guide for use in this situation which includes a letter template and everything else you will need to send a compliant letter. The guide can be downloaded here.

We’ve already sent a Pre-Action Compliant Letter but we have not received payment. What happens next?

You will be able to instruct Lovetts to do one of the following things:

•  Send a standard Letter Before Action warning that Legal Proceedings will be issued. You can request payment to be made by return or alternatively within 3 or 7 days from the date of the letter.

•  Issue proceedings immediately by choosing to "Go Direct to Claim" via CaseManager.