Collections Assistant

Location: Guildford Office

To apply: email your CV and cover letter to 

Closing: 23:59 Wednesday 28th Febuary 2018

We are excited to present a new vacancy for a Collections Assistant in our focused but friendly Prelegal UK & International Collections Department.

The role will require the post-holder to provide a debt recovery service for the Department’s clients, ensuring that there is a consistent and professional level of service at all times. The split of work will be approximately 80/20 in favour of Pre-legal work.

Duties will include:

•  Telephone collections;

•  Sending letter/emails;

•  Handling incoming calls and correspondence;

•  Research;

•  General administrative tasks.

Experience of debt recovery, collections or credit control would be beneficial but not essential, as long as you can demonstrate experience in dealing with people, possibly in a customer service environment. The ideal candidate will be confident in dealing with clients and debtors on the telephone. Training will be provided.

You will need:

•  Computer skills including Internet Explorer and all MS Office programmes;

•  Excellent communication & people skills (written, verbal and telephone);

•  Good negotiation skills;

•  To be target driven;

•  To be a good team player and flexible.


Hours: standard office hours are 09:00 to 17:00 Monday to Friday but the Departments are looking towards shift work. The successful candidate will therefore be expected to be flexible to a change in standard hours.

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