Q. What makes Lovetts stand out from the crowd?
Personal service. We have efficient automated systems but you can always talk to someone who will help you.
Q. My customer base is a mixture of limited companies and non-incorporated businesses. Does this matter?
No, not at all. We collect from all types of commercial debtor.
Q. I have an old ledger of debt that I need help in collecting. Can you offer a service?
We are set up to handle large volumes of accounts at varying stages of collection. Our approach is flexible and is designed to retain customer loyalty where still appropriate.
Q. How can I submit instructions to you?
Give instructions in the way that suits you best. The most common ways are detailed here.
Q. How do you handle conflicts of interest?
As a law firm we have to carry out a conflict check to ensure that we do not act for both parties. When, infrequently, we find we do so, then we have a mechanism to assist you. The debt can be handled by our PreLegal Department on a non-contentious basis. Our charges are then on a contingency basis.
Q. Can I access my accounts remotely?
Yes, you can view your cases on our web site. You will see the up-to-date position for all cases. You can also give us instructions via the web site to take further action.
Q. I would like to meet with you before deciding whether to appoint Lovetts. Is this possible?
We would be delighted to meet you, either at your premises or at our offices in Guildford. Click here to arrange a meeting.
Q. You talk about commercial judgement, what do you mean by this?
Far too often we hear of instances in the courts where debts have been pursued far beyond an economical point. Our staff are continuously monitoring progress on cases and will advise you when they feel that you are throwing "good money after bad".
Q. Does the profile of our debt fit with the type of customers that you are seeking?
We will collect B2B debt from companies, partnerships, proprietors and individuals and B2C debt
Q. How often will you contact me about my cases?
We will contact you at all the key points in the progress of your case and guide you through these.
Q. What form will that contact take?
We think that our online service will tell you all you want to know. We will contact you by email, fax, post or telephone.
Q. If we start an action in England or Wales and it is undefended how quickly is it likely to be resolved?
We find that many debtors pay shortly after receiving the Claim and the money comes directly to you. Where we need to enter judgment this occurs about 20 days after the initial instruction. If we then need to instruct the bailiff/High Court Enforcement Officer it is normally between 4 to 6 weeks before the case is either resolved by payment or we know the results.
Q. Are there alternatives to issuing a Claim?
In appropriate cases you can consider insolvency proceedings.
Q. What are my responsibilities in managing a case that I pass to you?
You need to let us have instructions and information promptly. Under the Data Protection Act you must ensure that you keep us fully advised of balance changes and disputes.
Q. What statistical reports can I expect?
Each month a detailed report is provided that will assist you in managing your cases. The new Client Online system, CaseManager, allows you to manipulate your cases in many different ways and pull down reports whenever you want. Moreover, a report suite built into CaseManager allows you to produce reports 24/7
Q. Can I mix and match so that different types of debts are streamed into the various services that you offer?
Certainly
Q. I have heard that Statutory Demands are very effective. Do you agree?
These can be effective for individuals. We don't recommend them for limited companies. They just prolong the credit period by 21 days!
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