How does our service work?

You can choose from one of the following basic sequences in recovering debt.

• PreLegal at any stage
  
  
• PreLegal --> if unpaid --> Claim --> Judgment --> Enforcement
  
  
• Letter Before Action / Late Payment Demand --> Claim --> Judgment --> Enforcement
  
  
• Claim --> Judgment --> Enforcement
  
  
• Letter Before Action / Late Payment Demand --> PreLegal
  
  
• Letter Before Action --> Winding Up or Bankruptcy Petition
  
  
• Letter Before Action --> Statutory Demand --> Winding Up or Bankruptcy Petition
  
  
• Statutory Demand --> Bankruptcy Petition

Look in more detail

• PreLegal or Legal Collection - which should I choose?
  
  
• Letters Before Action
  
  
• Late Payment Demands
  
  
• Statutory Demands
  
  
• Claims or Insolvency Proceedings?

Same day guarantee

Once registered with us, we guarantee to act on your instructions for Letters Before Action, Claims or Writs of Execution the same day if you instruct us by 12 noon on normal working days.

Money-back guarantee - Our performance guarantee to you

If, within 30 days from first instructions, you tell us that you are not satisfied with the service given, for any reason, then without quibble we will refund you all of our own charges incurred in that period (this excludes all disbursements such as Court fees and agent's charges paid to others on your behalf).

Consistent performance - year in, year out.

We operate as an effective extension to the tools that your credit department needs to maximise cash flow. Our focus is concentrated. We do nothing else, so we understand the needs of credit managers and financial controllers who collect unpaid debt.

You'll get rapid responses to all communications, a dedicated account executive familiar with your industry and on-line information as part of our Client Care Programme.